Question 1

What does Domato do?

Accepted Answer

We build custom software for Australian businesses — websites, booking systems, workflow automation, AI copilots and chatbots, and data platforms. Whatever your business runs on, we scope, build, and ship it end-to-end. Alongside client work we also operate two live SaaS products (SuburbIQ and Domato PHN) as working references.

Question 2

Who is Domato for?

Accepted Answer

Australian businesses that need software that ships and runs in production — small businesses through to enterprises. We work with founders, operators, and technical leaders who want a small senior team to deliver, not a large consultancy to advise.

Question 3

What makes Domato different?

Accepted Answer

Small senior teams. Modern tooling and AI-assisted engineering that lets us ship in weeks what larger shops take quarters to deliver. Full IP transfer on every build. And we operate our own live SaaS products — the work you see is the work you get.

Question 4

Is Domato an Australian company?

Accepted Answer

Yes. Domato AI Pty Ltd (ABN 94 695 794 346) is based in Melbourne, Australia.

Question 5

How do I contact Domato?

Accepted Answer

Email us at support@domato.ai, or send a project brief at /services#quote. We reply within one business day.

Question 6

Is my data secure?

Accepted Answer

Security and privacy are core to how we build. Australian-hosted environments, encryption in transit and at rest, role-based access, and the Australian Privacy Principles. See our privacy policy for full details.

Question 7

What kinds of custom software do you build?

Accepted Answer

Websites and web apps, booking and scheduling systems, workflow automation, admin dashboards, internal tools, customer chatbots, AI voice calling, RAG copilots, decision systems, data platforms — and things that don't fit into any of those categories. If your business runs on it, we can build it.

Question 8

How long does a typical engagement take?

Accepted Answer

Depends on scope. Small websites and internal tools ship in 2–4 weeks. Custom apps and AI copilots typically run 6–12 weeks. Enterprise data platforms 6–16 weeks. We scope tightly upfront and quote a fixed fee where we can.

Question 9

How much does a custom build cost?

Accepted Answer

Most builds run fixed-fee once scoped. Small builds under $10k; typical mid-scope $10k–$50k; enterprise data platforms $50k+. Send a brief at /services#quote and we'll come back with a scoped fixed quote within one business day.

Question 10

Who owns the code and IP?

Accepted Answer

You do. We ship; you own. Full IP transfer on every custom build — code, data, models, runbooks. No licensing, no royalties, no vendor lock-in.

Question 11

What does the process look like?

Accepted Answer

Discover (scoping workshops), Design (architecture + roadmap signed off before code), Build (weekly demos, working software from cycle one), Enable (handover, runbooks, mentor your team). Same cadence on every engagement, regardless of size.

Question 12

Do you offer ongoing support after launch?

Accepted Answer

Yes — optional, never a lock-in. Some clients hand the platform to their in-house team on day one; others keep us on a retainer for improvements and support. Your choice.

Question 13

Can you build a custom website?

Accepted Answer

Yes. From marketing sites and product UIs to customer portals and e-commerce, custom-built to your brand. Modern React / Next.js stack, hosted in Australia, SEO-ready.

Question 14

Do you offer managed website plans for small businesses?

Accepted Answer

Yes. Custom design plus hosting, SSL, domain, email, and ongoing support — from $49/month. Detail at /services/websites.

Question 15

What's the difference between a custom build and a managed plan?

Accepted Answer

Custom builds are one-off engagements with fixed-fee quotes, designed and built to your spec. Managed plans are ongoing — we design the site, host it, keep it running, and update it. Best for small businesses who want a great site without owning the operations.

Question 16

What AI work do you build?

Accepted Answer

Customer chatbots, AI voice calling and phone agents, RAG copilots over your documents, decision and triage systems, internal agents wired into your workflows. Every output evidence-linked, every system evaluated. Production AI — not demos.

Question 17

Which AI models do you use?

Accepted Answer

We pick the right model for the job. Azure OpenAI (GPT-4o, GPT-4o-mini), Anthropic Claude, open-source models where the use case fits, plus specialised models for voice, embedding, and reranking. Multi-provider architectures where reliability matters.

Question 18

Can you build a chatbot for our business?

Accepted Answer

Yes. Customer-facing chatbots (like the one running on this site), internal knowledge assistants over your docs, or agents that take actions in your business systems. We scope, build, evaluate, and deploy — including the guardrails and observability to keep them safe.

Question 19

What about AI voice calling?

Accepted Answer

Yes. AI phone agents that can take inbound calls, make outbound follow-ups, book appointments, or route callers based on intent. Grounded in your business rules with human hand-off where it matters.

Question 20

What data platforms do you build?

Accepted Answer

Modern lakehouse architectures on Microsoft Fabric or Azure Databricks — bronze/silver/gold medallion layers, metadata-driven ingestion, governed serving, Power BI on top. From a first data warehouse to enterprise migration.

Question 21

Do you have a Fabric accelerator?

Accepted Answer

Yes. A fixed-fee 6-week Microsoft Fabric build — workspace + tenant setup, lakehouse + warehouse architecture, medallion layers, ingestion framework, and a serving layer for AI, dashboards, APIs. Detail at /services/fabric-accelerator.

Question 22

Do you build on Databricks?

Accepted Answer

Yes. A governed Databricks lakehouse on Azure — Unity Catalog, Lakeflow Connect + Auto Loader, serverless serving. Detail at /services/databricks-medallion. We also implement Databricks Genie for conversational data (detail at /services/ai-genie).

Question 23

What data does SuburbIQ include?

Accepted Answer

ABS Census 2021, SEIFA 2021, ACARA Schools (ICSEA, sector, enrolments), Valuer-General sales (NSW + VIC, some series back to 1974), state rental bond medians (NSW + VIC), state crime data (VIC CSA, NSW BOCSAR, QLD QPS, WA WAPF, SA SAPOL), ABS Building Approvals, OpenStreetMap transit + amenities, and Clean Energy Regulator solar adoption.

Question 24

How many suburbs are covered?

Accepted Answer

16,000+ suburbs across all 8 Australian states and territories. Crime data covers VIC, NSW, QLD, WA and SA at the LGA level, mapped to each suburb.

Question 25

Is SuburbIQ free?

Accepted Answer

Yes — completely free for end-users. No signup, no paywall, no credit card.

Question 26

Do I need to sign up?

Accepted Answer

No. Search, view profiles and compare suburbs anonymously. Watchlist and recently-viewed suburbs are stored locally in your browser — they never touch our servers.

Question 27

How is the SuburbIQ Score calculated?

Accepted Answer

A composite 0–100 score across five sub-scores: Lifestyle (amenity density), Schools (ICSEA + count), Liveability (SEIFA), Value (yield × affordability), and Investor (yield + transit + amenity). Weights are documented on every suburb profile.

Question 28

Can I compare multiple suburbs?

Accepted Answer

Yes — up to 4 suburbs side-by-side across 18 metrics, with winners highlighted and one-click sharing.

Question 29

What is Find my fit?

Accepted Answer

A 5-question quiz on budget, lifestyle and intent. SuburbIQ ranks every Australian suburb against your answers and surfaces the top matches with reasons.

Question 30

What is Domato PHN?

Accepted Answer

A white-labelled population-health data portal for Australian Primary Health Networks. Every PHN catchment is pre-mapped to LGA, SA2, SA1 and postcode, with ABS Census + SEIFA, AIHW, ACARA and state open data pre-joined — planning-ready at SA1.

Question 31

How much does Domato PHN cost?

Accepted Answer

Three tiers: Basic A$5,000 (template + LGA swap), Customised A$10,000 (Basic plus bespoke dashboards), and Internal data A$25,000+ (your data, your tenancy). A founding-PHN cohort is available — first five networks to onboard get pricing locked for 3 years plus roadmap input.

Question 32

Is anyone live with it?

Accepted Answer

Yes — Sydney North Health Network is in production: nine LGAs, SA1 granularity, Census + ABS + ACARA + transport datasets. You can see the live portal at phn.domato.ai.

Question 33

How long does onboarding take?

Accepted Answer

Two weeks from kickoff to launch. Every PHN catchment is pre-mapped, so we apply your branding, subdomain, and boundaries on top of the existing data layer.

Question 34

Can we use our own catchment definition?

Accepted Answer

Yes. Bring an LGA list, SA2 codes, or a custom boundary file. We can also model commissioned-region overlays for sub-catchment planning.

Question 35

What's the white-label scope?

Accepted Answer

Your PHN's brand, colour palette, logo, and subdomain (e.g. yourphn.domato.ai). The portal looks and feels like your own — Domato is the engine underneath.

Question 36

Where is the data hosted?

Accepted Answer

In Australia. Your portal runs in an isolated tenancy. We follow the Australian Privacy Principles and APP-aligned controls — see the privacy policy for full detail.

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