Question 1

What is Domato?

Accepted Answer

Domato builds focused AI products that help people and organisations make real-world decisions faster. Our current products are BrokerIQ (for mortgage brokers), SuburbIQ (free Australian suburb research), HireIQ (for evidence-first hiring), and Domato PHN (the data layer for Australia's 31 Primary Health Networks).

Question 2

Who is Domato for?

Accepted Answer

Each product serves a specific audience — BrokerIQ for Australian mortgage brokers and brokerage teams, SuburbIQ for property buyers, investors and movers researching Australian suburbs, HireIQ for hiring managers and recruiters, and Domato PHN for Australia's 31 Primary Health Networks.

Question 3

Is Domato an Australian company?

Accepted Answer

Yes. Domato AI Pty Ltd (ABN 94 695 794 346) is based in Melbourne, Australia.

Question 4

How do I contact Domato?

Accepted Answer

Email us at support@domato.ai or visit our contact page. We typically respond within one business day.

Question 5

Is my data secure?

Accepted Answer

Security and privacy are core to how we build. We follow best practices for data handling, access control, and infrastructure security. See our privacy policy for full details.

Question 6

What is BrokerIQ?

Accepted Answer

An intelligent workspace for Australian mortgage brokers. Build scenarios, match against real CDR lender products, scan for risks, intake clients, and export for lodgement — all in one platform.

Question 7

How much does BrokerIQ cost?

Accepted Answer

$29/month after a 60-day free trial, plus $19/month per additional seat for team workspaces. One plan, everything included. No credit card required to start. Cancel anytime.

Question 8

What is CDR lender matching?

Accepted Answer

BrokerIQ uses live mortgage product data from the Consumer Data Right to match scenarios against real bank products — you see actual max borrowing capacity per lender, not estimates.

Question 9

What export formats are supported?

Accepted Answer

LIXI XML (CAL 2.6.35 for ApplyOnline), Mercury Nexus format, multi-sheet Excel workbooks, and CSV. Export any scenario in any format.

Question 10

Can I use it with my team?

Accepted Answer

Yes. Create an organisation, invite team members with role-based access, share scenarios, and manage your brokerage collaboratively.

Question 11

Does BrokerIQ integrate with Gmail or Outlook?

Accepted Answer

Yes. Connect Gmail or Outlook to send client emails directly from BrokerIQ — intake requests, document requests, and follow-ups.

Question 12

Can I cancel anytime?

Accepted Answer

Yes. No lock-in contracts. Cancel anytime and your data is preserved if you resubscribe.

Question 13

What data does SuburbIQ include?

Accepted Answer

ABS Census 2021, SEIFA 2021, ACARA Schools (ICSEA, sector, enrolments), Valuer-General sales (NSW + VIC, some series back to 1974), state rental bond medians (NSW + VIC), state crime data (VIC CSA, NSW BOCSAR, QLD QPS, WA WAPF, SA SAPOL), ABS Building Approvals, OpenStreetMap transit + amenities, and Clean Energy Regulator solar adoption.

Question 14

How many suburbs are covered?

Accepted Answer

16,000+ suburbs across all 8 Australian states and territories. Crime data covers VIC, NSW, QLD, WA and SA at the LGA level, mapped to each suburb.

Question 15

Is SuburbIQ free?

Accepted Answer

Yes — completely free for end-users. No signup, no paywall, no credit card. SuburbIQ is funded by our broker product BrokerIQ when buyers eventually plan a home loan.

Question 16

Do I need to sign up?

Accepted Answer

No. Search, view profiles and compare suburbs anonymously. Watchlist and recently-viewed suburbs are stored locally in your browser — they never touch our servers.

Question 17

How is the SuburbIQ Score calculated?

Accepted Answer

A composite 0–100 score across five sub-scores: Lifestyle (amenity density), Schools (ICSEA + count), Liveability (SEIFA), Value (yield × affordability), and Investor (yield + transit + amenity). Weights are documented on every suburb profile.

Question 18

Can I compare multiple suburbs?

Accepted Answer

Yes — up to 4 suburbs side-by-side across 18 metrics, with winners highlighted and one-click sharing.

Question 19

What is Find my fit?

Accepted Answer

A 5-question quiz on budget, lifestyle and intent. SuburbIQ ranks every Australian suburb against your answers and surfaces the top matches with reasons.

Question 20

What is HireIQ?

Accepted Answer

A hiring decision workspace that scores candidates against your job description using transparent, evidence-backed criteria. Every score is linked to specific resume content.

Question 21

How much does it cost?

Accepted Answer

Free tier: 3 analyses without an account, 10/month with a free account, up to 10 resumes per analysis. Pro: $19/month for unlimited analyses, up to 50 resumes, and 8-factor scoring.

Question 22

What file formats are supported?

Accepted Answer

PDF and DOCX resume files.

Question 23

Do I need an account to try it?

Accepted Answer

No. You can run 3 analyses without creating an account. Sign up for free to get 10/month.

Question 24

Is my data secure?

Accepted Answer

Yes. Resumes and job descriptions are processed securely and not stored beyond your session.

Question 25

What is 8-factor scoring?

Accepted Answer

A Pro feature that evaluates candidates across 8 evidence-based dimensions for a more comprehensive assessment beyond keyword matching.

Question 26

What is Domato PHN?

Accepted Answer

A white-labelled population-health data portal for Australian Primary Health Networks. Every PHN catchment is pre-mapped to LGA, SA2, SA1 and postcode, with ABS Census + SEIFA, AIHW, ACARA and state open data pre-joined — planning-ready at SA1.

Question 27

How much does Domato PHN cost?

Accepted Answer

Three tiers: Basic A$5,000 (template + LGA swap), Customised A$10,000 (Basic plus bespoke dashboards), and Internal data A$25,000+ (your data, your tenancy). A founding-PHN cohort is available — first five networks to onboard get pricing locked for 3 years plus roadmap input.

Question 28

Is anyone live with it?

Accepted Answer

Yes — Sydney North Health Network is in production: nine LGAs, SA1 granularity, Census + ABS + ACARA + transport datasets. You can see the live portal at phn.domato.ai.

Question 29

How long does onboarding take?

Accepted Answer

Two weeks from kickoff to launch. Every PHN catchment is pre-mapped, so we apply your branding, subdomain, and boundaries on top of the existing data layer.

Question 30

Can we use our own catchment definition?

Accepted Answer

Yes. Bring an LGA list, SA2 codes, or a custom boundary file. We can also model commissioned-region overlays for sub-catchment planning.

Question 31

What's the white-label scope?

Accepted Answer

Your PHN's brand, colour palette, logo, and subdomain (e.g. yourphn.domato.ai). The portal looks and feels like your own — Domato is the engine underneath.

Question 32

Where is the data hosted?

Accepted Answer

In Australia. Your portal runs in an isolated tenancy. We follow the Australian Privacy Principles and APP-aligned controls — see the privacy policy for full detail.

Question 33

Do you build custom data products?

Accepted Answer

Yes. Beyond our own products, we design and build custom data platforms, AI-powered applications, and analytics tools for organisations. Your branding, your data, your IP.

Question 34

Who owns the code and IP?

Accepted Answer

You do. We ship; you own. Full IP transfer is part of every engagement.

Question 35

How long does a typical engagement take?

Accepted Answer

Varies by scope — small prototypes in 2–4 weeks, full custom products 6–12 weeks. We scope tightly upfront.

Question 36

What technologies do you work with?

Accepted Answer

React, Node.js, Python, Azure, cloud data warehouses, and modern AI/LLM stacks. We pick the right tool for the problem, not the other way around.

Question 37

How do I get a quote?

Accepted Answer

Visit /services#quote or contact us directly. We reply within one business day with a scoped proposal.

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